1. How to Make a Complaint

You can submit a complaint through our Contact page.

Where possible, please include:

• Your name
• Clinic, pharmacy or organisation name
• Contact details
• Relevant order or account information
• Details of your complaint
• What outcome or resolution you are seeking
• Any supporting information

2. What Happens Next

We will acknowledge your complaint and review the information provided.

We may contact you if we require additional information to understand the circumstances fully.

3. Investigation

Complaints will be reviewed fairly and objectively. Where appropriate, we may review relevant account information, communications, orders, product information or other records.

4. Resolution

Once our review is complete, we will provide an appropriate response and explain any action we intend to take.

Depending on the circumstances, this may include clarification, correction, further investigation or another appropriate resolution.

5. Escalation

If you are dissatisfied with our response, you may request that the matter is reviewed further by an appropriate member of the Belmedica team.

6. Our Commitment

We view complaints as an opportunity to improve our service. We aim to handle complaints professionally, respectfully and consistently.

Last updated: August 2026